Customer Service

Thank you for choosing www.custuff.com - At College Corner, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!

FAQ’s

Ordering Online

Is your web site secure?

Shopping with your credit card with College Corner is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

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Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm Pacific time. Our number is: 888-4CU-STUF.

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Payment Options

We accept Visa, Mastercard, American Express, Discover and PayPal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

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Online Order Status (Tracking info and more)

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

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Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

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Tax

You will only be charged tax if you are a resident of Colorado. We are required by law to charge sales tax on orders shipped to Colorado addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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Shipping

If we have everything in stock, College Corner usually ships the same day if the order is received by us by 1 pm M- F, but sometimes shipments may take longer to process. We ship by either US Mail, UPS, FedEx or DHL. We choose the most efficient and cost effective method depending on your address and situation- this helps keep your shipping fee to a minimum. We choose the method of shipment depending on cost effectiveness and guarantee the delivery date you choose, not delivery method- If Ground is just as fast as 2-Day Air you ordered, we may choose Ground if it gets there just as fast. If you have a preference of shipper, please let us know. Shipments going to an APO address or PO Box must be shipped via US Mail. 

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Where we ship

Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) please call us at 888-4CU-STUF to confirm that we can ship to your specific area. Canadian customs charges a hefty entrance tax, so please be aware.

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, weather, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect:

Specialty Domestic shippers (UPS, FedEx, DHL):

Ground - If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the same day you order it. All Specialty Shippers pick up from our facility at the end of the day during the week, so the following day is considered shipping day number one. You can call us at 888-4CU-STUF to obtain a tracking #. We ship from the following zip code: 80302.

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Method of delivery

The majority of items are shipped via FedEx Ground, UPS or DHL, but for larger items we might use specialized freight carriers. 

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Returns & Exchanges

Returns

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

• Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts- ATTN: Alex Luttrell.
• We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
• All returns and exchanges are subject to our Terms of Use.
• We will not give refunds for washed garments- except for very rare instances.

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